Encrypted & Secure
All data transmitted to and from OkeeBet is protected using industry-standard TLS encryption. Your details are never sent in plain text.
We Don't Sell Your Data
OkeeBet never sells your personal information to third-party marketers or data brokers, period.
You Stay in Control
You have the right to access, correct, or request deletion of your OkeeBet data at any time by contacting our support team.
1. Introduction
This Privacy Policy describes how OkeeBet ("we", "us", "our") collects, stores, uses, and protects personal information provided by members and visitors of the OkeeBet platform, including the website at okeebet.com and any associated mobile or digital services.
At OkeeBet, we take data privacy seriously — not just because Philippine law requires it, but because we genuinely respect the trust our members place in us when they share their personal information. Every system and process we operate is designed with data protection in mind.
By creating an OkeeBet account or using the platform in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use OkeeBet and contact support to close any existing account.
This Privacy Policy applies to all personal data processed by OkeeBet in connection with account registration, betting activity, deposits and withdrawals, customer support interactions, and general platform use. It does not apply to third-party websites that may be linked from OkeeBet.
2. Who We Are
OkeeBet is an online betting and gaming platform serving the Philippine market. We operate sports betting, online casino, virtual sports, and Color Game services through the okeebet.com platform. As the operator, OkeeBet acts as the data controller for personal information collected from our members and platform visitors.
This means OkeeBet is responsible for deciding how and why personal data is processed. We have appointed internal privacy responsibilities to ensure compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Members with data-related concerns may contact us at any time using the details provided in Section 14 of this policy.
3. Personal Data We Collect
OkeeBet collects only the personal information that is necessary for the specific purposes described in this policy. The categories of data we may collect from you include:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity data | Full name, date of birth, gender, government ID number | Registration and KYC verification |
| Contact data | Email address, mobile number, residential address | Registration and account updates |
| Financial data | GCash or Maya wallet reference, bank account details, card details (masked), transaction history | Deposits, withdrawals, KYC |
| Verification documents | Copy of government-issued ID, proof of address, selfie for liveness check | Identity and age verification |
| Betting and gaming records | Bet history, casino session logs, wins and losses, bonus usage | Ongoing platform use |
| Technical data | IP address, device type, browser, session duration, login timestamps | Every platform session |
| Communications data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Marketing preferences | Opted-in or opted-out status for promotional emails and SMS | Registration and account settings |
OkeeBet does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless directly relevant to a responsible gaming assessment or required by applicable law.
4. How We Collect Your Data
OkeeBet receives personal data through several channels depending on how you interact with the platform:
- Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
- Automatically during use: Technical data including your IP address, device information, browser type, and session activity is logged automatically whenever you visit or interact with the OkeeBet platform.
- Via cookies and tracking technologies: OkeeBet uses cookies and similar tools to support platform functionality and understand how members use the site. See Section 10 for full cookie details.
- From third-party service providers: Fraud prevention partners, KYC providers, and payment processors may share data with OkeeBet as part of identity verification and transaction monitoring.
5. Why We Use Your Personal Data
OkeeBet uses personal data for clearly defined, legitimate purposes. We do not process your information beyond what is reasonably necessary for those purposes. The main reasons OkeeBet processes member data include:
- Account creation and management: To register and maintain your OkeeBet account, including password recovery and account security notifications.
- Identity and age verification: To confirm that you are 21 years of age or older and to verify the identity you have provided, as required by our licensing and legal obligations.
- Processing transactions: To handle deposits, withdrawals, and refunds through your chosen Philippine payment method, and to maintain accurate financial records of your OkeeBet account.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multiple account abuse, and other activities that violate our Terms and Conditions.
- Legal and regulatory compliance: To meet obligations under Philippine law, including anti-money laundering requirements, data privacy legislation, and any applicable gaming regulations.
- Responsible gaming monitoring: To identify patterns that may indicate a member is experiencing gambling-related harm and to apply appropriate controls or interventions.
- Customer support: To respond to your queries, complaints, and requests effectively, and to maintain records of our interactions for quality assurance.
- Platform improvement: To understand how members use OkeeBet, identify technical issues, and improve the platform based on aggregated usage patterns.
- Marketing (with consent): To send you promotional emails, SMS updates, or in-platform notifications about bonuses and offers, where you have opted in. You may withdraw consent at any time through your account settings.
6. Legal Basis for Processing
OkeeBet processes your personal data under one or more of the following legal grounds, consistent with the requirements of the Philippine Data Privacy Act of 2012 (RA 10173):
Contractual Necessity
Processing is necessary to fulfil the contract between you and OkeeBet — your account registration, betting activity, and financial transactions.
Legal Obligation
Certain processing is required to comply with Philippine law, including anti-money laundering, KYC, and gaming regulation requirements.
Your Consent
Where processing is not mandatory, OkeeBet asks for your explicit consent — for example, for optional marketing communications.
Legitimate Interest
OkeeBet may process data where we have a legitimate interest, such as fraud detection and platform security, provided this does not override your rights.
7. Data Sharing with Third Parties
OkeeBet does not sell your personal data to any third party. We share your information only when strictly necessary and only with the categories of parties described below, each subject to confidentiality obligations and data protection standards:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard — to process your deposits and withdrawals. These providers handle only the financial data required to execute transactions.
- Identity verification providers: Third-party KYC services that assist OkeeBet in verifying the identity and age of new members before their first withdrawal is processed.
- Fraud and AML screening services: Partners that help OkeeBet detect suspicious account activity, prevent money laundering, and comply with anti-financial crime obligations.
- Technology and hosting providers: Cloud infrastructure and software service providers that support the OkeeBet platform. These providers process data only on our instruction and under strict contractual data protection obligations.
- Regulatory and law enforcement authorities: When OkeeBet is legally required to disclose information — for example, in response to a court order, a law enforcement request, or a direction from a gaming regulator.
- Professional advisers: Lawyers, auditors, and accountants where necessary to protect OkeeBet's legal rights or to conduct an audit, subject to professional confidentiality obligations.
Where any of the above parties are located outside the Philippines, OkeeBet ensures that appropriate safeguards are in place — including standard contractual clauses and data processing agreements — to protect your information to a standard equivalent to that required under Philippine law.
8. How We Keep Your Data Secure
OkeeBet employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures are reviewed regularly and updated in response to emerging threats.
TLS Encryption
All data transmitted between your browser or device and the OkeeBet platform is encrypted using Transport Layer Security (TLS).
Secure Data Storage
Member data is stored on secured servers with access controls that limit exposure to authorised personnel only.
Continuous Monitoring
OkeeBet monitors platform activity for signs of intrusion, unusual access patterns, and data anomalies around the clock.
Staff Training
Everyone at OkeeBet who handles member data is trained in data protection responsibilities and must follow strict internal protocols.
While OkeeBet takes all reasonable precautions, no digital system can guarantee absolute security. You can help protect your account by using a strong password, enabling any available two-factor authentication, and never sharing your login credentials.
9. How Long We Keep Your Data
OkeeBet retains personal data only for as long as it is reasonably necessary for the purpose for which it was collected, taking into account our legal and regulatory obligations.
| Data Type | Typical Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| Identity verification documents | 5 years from date of verification or account closure |
| Transaction and betting records | 5 years from the date of each transaction (AML compliance) |
| Customer support communications | 3 years from the date of the interaction |
| Technical and session logs | Up to 12 months, then anonymised or deleted |
| Marketing preferences | Until you withdraw consent or close your account |
When data is no longer required, OkeeBet securely disposes of it in accordance with our internal data deletion protocols. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to any individual.
10. Cookies and Similar Technologies
OkeeBet uses cookies — small data files stored on your device — and similar tracking technologies to make the platform function correctly and to understand how members use it. Cookies are not used to collect personal information beyond what is described in this policy.
- Essential cookies: Required for OkeeBet to function. These enable core features like account login, session security, and the bet slip. You cannot disable these without affecting basic platform functionality.
- Analytics cookies: Used by OkeeBet to understand how members navigate the platform — which pages are visited most, where users spend time, and where they exit. This helps us improve the overall experience. This data is aggregated and not linked to any individual member.
- Marketing cookies (with consent): Where you have opted in to marketing, cookies may be used to track responses to OkeeBet promotions and to avoid showing you offers you have already seen. You can withdraw consent at any time.
You can control cookie settings through your browser preferences. Blocking all cookies may affect how OkeeBet functions, particularly login and session management. We recommend allowing at least essential cookies for the best platform experience.
11. Your Data Rights as an OkeeBet Member
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by OkeeBet. To exercise any of these rights, contact us at the details in Section 14.
Right to Access
Request a copy of the personal data OkeeBet holds about you and how it is being used.
Right to Rectification
Ask OkeeBet to correct inaccurate personal data or complete information that is incomplete.
Right to Erasure
Request deletion of your personal data where OkeeBet no longer has a lawful reason to hold it.
Right to Object
Object to OkeeBet processing your data for direct marketing purposes at any time.
Right to Restriction
Ask OkeeBet to restrict how it uses your data while a dispute about accuracy or processing is being resolved.
Right to Portability
Receive a structured, machine-readable copy of your personal data where technically feasible.
OkeeBet will acknowledge your data rights request within 3 business days and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period and will notify you in advance. Requests must be submitted in writing and will require identity verification before processing.
12. Minors and Age Restriction
OkeeBet is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If OkeeBet becomes aware that a member has registered while under the minimum age, the account will be closed immediately, any funds deposited will be returned through the original payment method, and all personal data associated with that account will be deleted.
If you believe a minor has created an OkeeBet account, please contact us immediately at the email address in Section 14 so we can act promptly.
13. Changes to This Privacy Policy
OkeeBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make a material change, we will publish the revised policy on this page with an updated review date and, where appropriate, notify registered members via email or in-platform notification.
We encourage you to review this Privacy Policy periodically. Continued use of OkeeBet after a revised policy is published constitutes your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact support to close your account.
14. Contact Us About Your Data
If you have any questions, concerns, or requests relating to this Privacy Policy or the way OkeeBet handles your personal data, please reach out to us. We are committed to addressing every data-related inquiry fairly and promptly.
Email: support@okeebet.com
Please use the subject line "Privacy Request – [your concern]" so your message is routed to the correct team. Include your registered OkeeBet username and a clear description of your request. We will acknowledge your inquiry within 3 business days.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data rights have not been upheld. We encourage you to contact OkeeBet first so we can attempt to resolve the matter directly before escalating to the NPC.
For general account questions, payment issues, and betting queries, the OkeeBet FAQ page covers the most common topics and is available at any time.